Lincoln Park, MI: A Redefined Building Department Helps Revitalize a Community

by | Dec 21, 2016

lincoln-parkLincoln Park, Michigan is a community of roughly 37,500 in an area of cities and communities known as “Downriver,” southwest of Detroit. Like many suburbs of Detroit, Lincoln Park was hit hard by the economic downturn and foreclosure crisis.

The state appointed Brad Coulter as the Emergency City Manager in July 2014. It quickly became apparent to Mr. Coulter upon his arrival that one of the first items on his priority list needed to be addressing the problems associated with the building department. “Frankly, it was a mess,” explained Mr. Coulter. “Permit turnaround time was six weeks- or not at all. We were not customer friendly and the department’s inefficiencies created a bottleneck in the city for any construction or new development.”

Mr.. Coulter and his staff realized these problems would not be changed overnight. “The entire department needed an attitude transformation. The culture needed to change and the only way to do that was by bringing in a third party firm that specialized in running building departments.”

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