Our Insights...
Thought Leadership for Transforming Community Development
Process Improvement
Faster Plan Review Turnarounds are Within Your Reach
End backlog burdens with a four-step approach to faster plan reviews. Imagine if you could trade out building plan review backlogs, customer complaints, and vacant lots for faster plan review turnarounds, consistent service, and a thriving community.
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Process Improvement
Four Components of a Stable Building Department Budget
Today’s municipal professionals find it hard to escape the slew of challenges that come with creating and managing effective budgets, but there are proven ways for municipalities to overcome these challenges and bolster budgets, allowing them to effectively meet community needs, control spending, and secure revenues.
Innovation
Ousting the Outsourcing Misconception
There is an ever-increasing need for government entities to provide cost-effective services to their residents while maintaining the highest levels of service. With the budgetary issues many local governments still face after the Great Recession, many communities are turning to full governmental outsourcing solutions.
Process Improvement
Improving Municipal Customer Service
Custom Service is so essential in all businesses, especially governments. For any new City Manager or Department Directors, the simplest way to make a positive impact for the community is to provide customer-service training for all employees, especially those positions that interact with citizens on a daily basis.
Housing
