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Process Improvement

Preparing for Extended Remote Work Protocols

The COVID-19 crisis has pulled the curtain back on how ill-prepared we are as a society to deal with a global pandemic. Typical business continuity plans had not addressed the circumstances we have all faced over these past several weeks. Shelter-in-home orders, social distancing, PPEs (personal protective equipment), all, are terms that were completely unfamiliar … Continued

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Process Improvement

What Successful Municipalities Know About Building Inspections that Others Don’t

There is an ever-increasing need for local municipalities to maintain the highest levels of community satisfaction, delivering fast and responsive services. With staffing challenges, budgetary restrictions, and rising personnel costs, local governments are searching for alternative service delivery options. One of the often-overlooked areas that can help quell rising frustrations is building inspections. No matter … Continued

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Process Improvement

Top 5 Plan Review Challenges Facing Building Officials and What to do About it

Ah, yes. The dreaded building plan review backlog, an issue many municipalities across the country are all too familiar with. Construction booms bring floods of new permit applications, forcing building departments to process more plan reviews, often without the additional staff or resources needed to handle them efficiently. What happens? Permit delays, vacant lots, and … Continued

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Process Improvement

What’s the Difference Between a Good Building Inspection and a Bad One?

(No, we’re not talking about “passing” or “failing.”) Seems like this one should be easy to answer, right? A good inspection finds and notes areas that are problematic and a bad one just glosses over them. But, as any inspection expert will tell you, it’s a little more complicated than that. Let’s break it down. … Continued

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Process Improvement

Four Components of a Stable Building Department Budget

Today’s municipal professionals find it hard to escape the slew of challenges that come with creating and managing effective budgets, but there are proven ways for municipalities to overcome these challenges and bolster budgets, allowing them to effectively meet community needs, control spending, and secure revenues.

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Process Improvement

Improving Municipal Customer Service

Custom Service is so essential in all businesses, especially governments. For any new City Manager or Department Directors, the simplest way to make a positive impact for the community is to provide customer-service training for all employees, especially those positions that interact with citizens on a daily basis.

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Process Improvement

Faster Plan Review Turnarounds are Within Your Reach

End backlog burdens with a four-step approach to faster plan reviews. Imagine if you could trade out building plan review backlogs, customer complaints, and vacant lots for faster plan review turnarounds, consistent service, and a thriving community.

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